Privacy Policy
At WildHeart Wellness, your privacy is important to us. We are committed to protecting the personal information you share with us and maintaining the trust you place in our practice. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, complete an assessment, book an appointment, communicate with our team, or participate in our wellness services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with WildHeart Wellness, we may collect the following types of information.
Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
- Emergency contact information
- Appointment requests
- Health history questionnaires
- Wellness assessment responses
- Lifestyle information
- Communication preferences
Health & Wellness Information
To provide personalized functional wellness services, we may collect information such as:
- Current symptoms
- Medical history
- Lifestyle habits
- Nutrition information
- Sleep patterns
- Exercise habits
- Stress levels
- Laboratory reports
- Genetic or genomic testing results
- Functional health assessments
This information is collected only when voluntarily submitted through secure forms or during consultations.
Website Usage Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral sources
- Website interactions
This information helps improve website performance and user experience.
2. How We Use Your Information
Your information may be used to:
- Schedule appointments
- Deliver personalized wellness services
- Review assessment results
- Develop individualized wellness recommendations
- Respond to inquiries
- Provide educational resources
- Improve our website and services
- Process payments
- Send appointment reminders
- Communicate important updates
- Maintain client records
- Comply with legal obligations
We only collect information that is reasonably necessary to provide our services.
3. Assessment Information
If you complete one of our online assessments, your responses may be used to:
- Generate personalized wellness insights
- Better understand your health concerns
- Recommend appropriate services
- Prepare for your consultation
- Improve our assessment tools over time
Assessment results are educational in nature and are not intended to diagnose medical conditions.
4. Laboratory & Clinical Information
If laboratory testing, genetic testing, or functional testing is recommended, your information may be securely shared with approved laboratory partners solely for the purpose of processing your tests.
Laboratory providers maintain their own privacy policies regarding the information they collect.
5. Communication
We may contact you regarding:
- Appointment confirmations
- Appointment reminders
- Wellness program updates
- Educational newsletters
- Service announcements
- New programs or resources
- Follow-up recommendations
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
Service-related communications may still be sent when necessary.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure website performance
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function properly.
7. Third-Party Services
We may use trusted third-party providers to support our operations, including:
- Appointment scheduling platforms
- Payment processors
- Email communication services
- Website analytics providers
- Secure cloud storage
- Laboratory partners
- Telehealth platforms
These providers receive only the information necessary to perform their services and are expected to protect your information.
8. Information Sharing
WildHeart Wellness does not sell, rent, or trade your personal information.
We may share information only when:
- You provide written consent
- Required by law
- Necessary to deliver requested services
- Working with authorized laboratory partners
- Protecting the safety, rights, or property of our clients or practice
9. Data Security
We take reasonable administrative, technical, and physical measures to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain client records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or destroyed in accordance with applicable laws.
11. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal information
- Update communication preferences
Requests will be processed in accordance with applicable privacy laws.
12. Children's Privacy
Our website and services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
14. International Visitors
If you access our website from outside the country in which WildHeart Wellness operates, your information may be transferred to and processed in accordance with applicable laws.
By using our website, you consent to this transfer where permitted by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised effective date.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
WildHeart Wellness
1135 Georgetown Road, Suite 110
Christiana, PA 17509
Phone: (717) 786-3199
Email: hello@wildheartwellness.com